Frequently asked questions (Ambassadors)

Does it cost anything to join?

No. Joining the Ambassador Program is free.
I did not get the verification email. What should I do?

Check your spam folder. On the Verify your email page, click Re-send Email and use the link in the newest email.
Can I have more than one account?

No. Each person can have one Ambassador account.

I sent a referral, but it is not in My Referrals.

Referrals appear within about two hours. If yours still does not show, check that you sent the form with Refer a partner. A form opened any other way does not carry your code.
Can I refer a business that already works with Welcome Pickups?

No. Only businesses that are new to us count. A business our Partnerships team was already in contact with does not count either.
Can I refer my own hotel or company?

No. You cannot refer yourself, a business you own or run, or another Ambassador.
Another Ambassador referred the same business. Who gets the commission?

Only the first valid referral we receive counts.
Why does my referral say Not eligible for rewards?

It does not meet the conditions in Who can you refer?. We decide this based on our records.
Can I post my referral link on social media?

No. Your link is for businesses you know. Do not publish it on websites, social media or coupon sites.

When do I earn my first commission?

When the business you referred books its first transfer with us. For a hotel or vacation rental, we first need to set its cluster.
Why is my commission still pending?

Every commission stays pending for 30 days while we check the transfers behind it.
My commission is ready for payout. Why have I not been paid yet?

Check that you completed Tax and Payout, that your ready balance is at least €10, and when your payout schedule pays you. If something is missing, a message on your Dashboard tells you what to do.
Do I need to send an invoice?

No.
Do I pay tax on my commissions?

You are responsible for declaring and paying any tax on your commissions in your country. impact.com may ask you for a tax form.

How do I change my payout method?

In Tax and Payout. See Managing your account.
How do I leave the program?

Email ambassadors@welcomepickups.com from the address you signed up with.
Where can I read the Program Terms?

Here: Ambassador Program Terms.

Still have questions? We're just an email away: ambassadors@welcomepickups.com

Quick answers to the questions Ambassadors ask most.