How to add schedulers on AirBnb

Airbnb hosts can create scheduled quick replies to automatically send messages to guests at specific points in the reservation, such as after a booking, before check-in, or before checkout.

What are scheduled quick replies?

Scheduled quick replies are message templates that can be automatically sent to guests based on specific reservation events.

Hosts can use them to:

• Thank guests after they make a reservation
• Send check-in instructions and reminders
• Share important information such as Wi-Fi details, house rules, or directions
• Remind guests about checkout

Hosts can also personalize messages using dynamic details from the listing and reservation, such as the guest's name, check-in date, address, check-in time, or confirmation code.

How to create a scheduled quick reply

On desktop:

1. Go to Messages.
2. Select Settings.
3. Select Quick replies and click Create.
4. Create and name the message template.
5. Select which listings the template should apply to.
6. Choose when the message should be sent.
7. Click Save.

Scheduled messages are sent according to the listing's local time zone.

Managing scheduled messages

Hosts can review scheduled messages for a specific reservation from the guest's message thread.

They can:

• Edit the message before it is sent
• Skip a scheduled message
• Send a message early
• Review messages that have already been sent or skipped

To review scheduled messages:

1. Open Messages.
2. Select the relevant guest conversation.
3. Click Add (+).
4. Select Scheduled quick replies or View scheduled quick replies.

Last-minute bookings and short stays

Some scheduled messages may be skipped automatically when a reservation is made shortly before check-in or when the stay is too short for the scheduled message to be triggered.

Hosts can enable the Send for last minute bookings and short stays option if they want these messages to be sent regardless.

For example, if a message is scheduled to be sent 2 days before check-in but the guest books on the day of check-in, the message may be skipped unless this option is enabled.

Important notes

• Scheduled quick replies apply to current and upcoming reservations for the selected listing(s).
• Messages are sent according to the listing's time zone.
• Dynamic details are populated using information from the guest's reservation and listing.
• Hosts can modify or skip an individual scheduled message without changing the original template.
• Deleting a template removes future unsent scheduled messages associated with that template.

For the latest Airbnb instructions and interface, refer to the official Airbnb Help Center article:
Create scheduled quick replies and send them to guests automatically