How to Request Transfer Quotes and Contact Support
This article explains how partners can request help with transfer bookings, where to get quotes, and how to contact support for urgent transfer issues.
How can I get a quote or book a transfer?You can check your personalized reservations page to explore available destinations and receive quotes; the service does not provide quotes or complete bookings on your behalf.
Steps:
- Sign in to your partner account and open your personalized reservations page.
- Browse the active destinations and request or view quotes for the transfers you need.
No. Welcome Pickups cannot directly provide quotes or facilitate bookings on your behalf; use the personalized reservations page to explore and obtain quotes.
How do I get help from customer support about a transfer?Contact the dedicated customer support team for transfer-related questions and assistance via the Support Help Center and chat.
Steps:
- Open the Support Help Center.
- Use the chat to describe your transfer request or issue.
- For urgent transfer issues, include the transfer code when contacting support.
If you submit a request for assistance through the support flow, your Account Manager will respond by email within two business days.
Troubleshooting: what should I do for urgent transfer issues?- Contact 24/7 customer support (via the Support Help Center and chat).
- When emailing support about an urgent issue, include the transfer code to help the team identify the booking quickly.
Conclusion
- Use your personalized reservations page to obtain quotes and explore destinations.
- Welcome Pickups does not book transfers on your behalf.
- For help or urgent issues, contact 24/7 support through the Support Help Center (include the transfer code) at partners_support@welcomepickups.com and expect an Account Manager reply within two business days.