1. Help Center
  2. Travel Agencies
  3. Account setup & troubleshooting

Why you can't see a booked transfer in your account (Travel Agents)

Upon logging into your account, users are by default directed to the "Upcoming Transfers" tab, which is automatically filtered to show transfers scheduled for the current month. If you are unable to locate a transfer, it is most probably scheduled for a future date.


 

Scenario #1:

If you are unable to locate a transfer in the "Upcoming Transfers" tab, and it was booked recently, be sure to check the "Recent Bookings" tab:

 

find-recent-bookings

 


 

Scenario #2:

If the transfer was not recently booked, stay in your "Upcoming Transfers" tab and make sure to filter by the month when the transfer is scheduled to occur:

find-transfer


Still have questions? We're just an email away: partnerships@welcomepickups.com

 

← Back to Travel Agents Help Center