This article covers all the ways you can resolve a transfer issue with the help of a live agent.
If you encounter any urgent issues or need assistance with an upcoming booking, there are three different ways to resolve your issues with the help of our live support team.
1. Email support
Welcome Pickups works closely with three different personas:
- Partners (travel agents, hotels, vacation rentals, etc.)
- Direct passengers
- Drivers
For partner support, the only email our partners should be using to make sure that their issue is going to be resolved is partners_support@welcomepickups.com
Caution:
Using a different support address than the one provided above may result in delayed issue resolution as Welcome Pickups cannot guarantee immediate assistance.
2. Live chat
Our customer support team is available 24/7 and should be able to assist you as soon as possible with your request in real time.
To reach our live chat:
- Visit this page here
- Locate and click the live chat bubble at the bottom right of your screen
- Click "I need help with a transfer"
3. Phone support
Our customer support team use one of the phone numbers below:
| United States | +1 8774479579 |
| Spain | +34 932711239 |
| France | +33 176350541 |
| Greece | +30 2111990104 |
| Italy | +39 0282957905 |
| Mexico | +52 9989800437 |
| Cyprus | +35 724030172 |